Frequently Asked Questions
Everything you need to know about booking cleaning services in Cape Town
How do I book a cleaning service in Cape Town?
Booking a cleaning service with Bokkie is simple. Visit our booking page, choose your service type, select a cleaner based on reviews and availability, pick your preferred date and time, and complete secure payment. You'll receive instant confirmation. Same-day booking is available for urgent cleaning needs.
Can I book same-day cleaning?
Yes! Bokkie Cleaning Services offers same-day booking for cleaning services in Cape Town. Simply select your service, choose an available cleaner, and schedule your clean for today. Availability depends on cleaner schedules, but we work hard to accommodate urgent requests.
How do I choose a cleaner?
You can browse our network of professional cleaners, read verified customer reviews and ratings, view their skills and specialties, and compare prices. Each cleaner profile shows their experience, areas of expertise, and customer feedback. Choose the cleaner that best matches your cleaning needs and preferences.
What if I'm not satisfied with the cleaning?
We offer a 100% satisfaction guarantee on all our cleaning services. If you're not completely satisfied, contact us within 24 hours and we'll send a cleaner back to address any issues at no additional cost. Your satisfaction is our priority.
Do cleaners bring their own supplies?
For deep cleaning, move-in/out, and carpet cleaning services, all supplies and equipment are included at no extra charge. For standard cleaning, Airbnb, office, and holiday cleaning services, supplies and equipment are available at an additional cost that you can request during booking. All our cleaners use high-quality, eco-friendly cleaning products that are effective yet gentle on your home and the environment.
How much does cleaning service cost in Cape Town?
Pricing varies based on the type of service, size of your space, and frequency. We offer transparent pricing with no hidden fees. Get an instant quote by visiting our booking page and entering your requirements. We provide competitive rates for professional cleaning services across Cape Town.
What areas in Cape Town do you serve?
Bokkie Cleaning Services covers Cape Town and surrounding areas including Sea Point, Camps Bay, Claremont, Green Point, V&A Waterfront, Constantia, Newlands, Rondebosch, and many more neighborhoods. Check our service areas page for a complete list of locations we serve.
Can I schedule recurring cleaning services?
Absolutely! We offer flexible recurring cleaning options including weekly, bi-weekly, and monthly schedules. Set up your preferred schedule and enjoy consistent, professional cleaning services. You can easily modify or cancel recurring bookings through your dashboard.
Are your cleaners insured and background-checked?
Yes, all our cleaners are thoroughly vetted, background-checked, and insured. We ensure every cleaner in our network meets our high standards for professionalism, reliability, and trustworthiness. Your safety and security are our top priorities.
What payment methods do you accept?
We accept all major credit cards, debit cards, and secure online payment methods. All payments are processed through our encrypted payment system for your security. Payment is required at the time of booking to confirm your cleaning service.
How far in advance should I book?
You can book as far in advance as you'd like, or take advantage of our same-day booking option. For best availability, we recommend booking at least 24-48 hours in advance, especially for weekends and popular time slots. However, we always try to accommodate last-minute requests.
What's included in a standard cleaning service?
Our standard cleaning includes dusting, vacuuming, mopping, bathroom cleaning, kitchen cleaning, trash removal, and general tidying. Deep cleaning services include additional tasks like inside appliances, baseboards, and detailed scrubbing. Specific inclusions vary by service type.
Still have questions?